Strategies for Teaching Customer Service
Tuesday, 29 January 2019 23:02Assignments like student-created customer service training manual or role playing help instructors teach customer service excellence.
By Dr. Fred Mayo, CHE, CHT
Assignments like student-created customer service training manual or role playing help instructors teach customer service excellence.
By Dr. Fred Mayo, CHE, CHT
Instructors’ abilities to enhance their knowledge and skills through the convenience of online - and in many cases free - courses is a real advantage.
By Lisa Parrish, GMC Editor
Survey finds craft, artisan and locally produced beverages lead the beverage trends in 2019
Great customer service extends beyond solid table service. Teach students the broader definition and art of customer service.
By Dr. Fred Mayo, CHE, CHT
Defensive cooking requires an improvised, ready at a moment’s notice, back-up plan without panicking.
By Chef Adam Weiner, JD, CFSE